Last Updated: June 25, 2026
Shipping & Delivery
When can I expect my order?
Most customers receive their packages within 6–15 business days. We take 1–3 business days to carefully process, verify, and prepare your order before it ships.
How do I track my package?
Once your order ships, we'll send you a tracking number via email. Please allow 24–72 hours for the carrier to update tracking information.
Do you ship outside the USA?
Currently, we only ship within the United States. International shipping is not available at this time.
Payments & Billing
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover, as well as PayPal, Apple Pay, Google Pay, and other secure payment methods available at checkout.
What currency will I be charged in?
All orders are processed in U.S. Dollars (USD).
My payment didn't go through—what should I do?
Please verify that your billing information matches your bank records and that sufficient funds are available. If the issue persists, try another payment method or contact your bank, as the transaction may have been flagged for security reasons.
Returns & Exchanges
What is your return policy?
If you're not completely satisfied with your purchase, you may request a return within 30 days of delivery. Returned items must be unused, unworn, and in their original packaging with all tags attached.
How do I start a return or exchange?
Email us at support@zekza.com with your order number and details about your request. Our support team will guide you through the process.
Are there any return fees?
Zekza does not charge restocking fees. Customers are responsible for return shipping costs when returning an item due to a change of mind, incorrect size selection, or similar reasons. If an item arrives damaged, defective, or incorrect, we will cover the return shipping cost.
Troubleshooting Issues
My tracking says "Delivered" but I didn't receive it.
Please allow 24–48 hours, as carriers occasionally mark packages as delivered before final drop-off. Check with household members, neighbors, or your building's reception desk. If you still cannot locate your package, contact the carrier first and then reach out to our support team for assistance.
I received the wrong item—what now?
We're sorry for the inconvenience. Please email us a photo of the item along with your order number at support@zekza.com, and we'll work to resolve the issue as quickly as possible at no additional cost to you.
Get In Touch
Store Name: Zekza
Email:
support@zekza.com
Phone:
+1 (813) 692-0983
Address:
1901 Blue Sage Ct, Brandon, FL 33511, United States
Support Hours:
Monday – Sunday | 8:00 AM – 6:00 PM EST
We aim to respond to all inquiries within 12 hours during business days.