Billing Terms & Conditions

Last Updated: June 21, 2026

These Billing Terms & Conditions apply to all purchases made through Zekza. By placing an order with us, you agree to the terms and conditions outlined below.

Accepted Payment Methods

Zekza accepts secure online payments through trusted payment providers. Available payment methods may include:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • Debit & Credit Cards
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPal (where available)

Payment must be successfully completed before an order can be processed and shipped.

Pricing & Currency

All prices displayed on Zekza are listed in U.S. Dollars (USD). Prices, promotions, and discounts may change without prior notice.

Sales Tax

Applicable sales tax is calculated based on your shipping destination and displayed during checkout before payment is finalized.

Order Authorization

By submitting an order, you authorize Zekza to charge your selected payment method for the total purchase amount, including products, applicable taxes, and any additional fees shown at checkout.

Payment Security

Your payment information is transmitted securely using encrypted payment technology. Zekza does not store complete credit card numbers or other sensitive payment data. Transactions are processed by trusted third-party payment providers that follow industry security standards.

Billing Errors & Disputes

If you believe you have been charged incorrectly, please contact us as soon as possible with:

  • Your order number
  • Your full name
  • A description of the billing concern

We encourage customers to contact us before initiating a chargeback so we can work toward a timely resolution. Email: support@zekza.com.

Failed or Declined Payments

If a payment cannot be authorized:

  • Your order may not be processed.
  • You may be asked to provide an alternate payment method.
  • Unpaid or incomplete orders may be automatically canceled.

Refunds

Refund requests are handled in accordance with Zekza's Refund & Return Policy. Approved refunds are issued back to the original payment method and may require several business days to appear depending on your financial institution.

Fraud Prevention

Zekza reserves the right to:

  • Cancel or hold orders suspected of fraudulent activity.
  • Request additional verification before processing certain transactions.
  • Refuse service when necessary to protect customers and prevent unauthorized purchases.

Changes to These Terms

Zekza may update these Billing Terms & Conditions at any time. Any revisions become effective immediately upon publication on our website.

Contact Information

Customer Support Hours: 8:00 AM – 5:00 PM EST (Monday – Sunday)

Our support team strives to respond to all inquiries within 12 business hours.

Related policies: Refund & Return Policy | Shipping Policy | Privacy Policy | Terms of Service | Contact Us