FAQ

Last updated: June 21, 2026

Orders & Shipping

How long does delivery take?

Orders are typically processed within 1–3 business days (Monday–Friday). After dispatch, shipping generally takes 5–12 business days, for an estimated total delivery time of 6–15 business days. See our Shipping Policy for full details.

When will my order ship?

Most orders are processed and shipped within 1–3 business days. Once your order is on its way, you'll receive a confirmation email with tracking information.

Do you ship internationally?

Currently, Zekza ships exclusively within the United States.

Can I track my order?

Yes. After your order ships, you'll receive a tracking number by email. Please allow 24–72 hours for tracking updates to appear.

Payments & Billing

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, Shop Pay, Apple Pay, Google Pay, and PayPal where available. For more, see our Billing Terms & Conditions.

Are prices listed in U.S. Dollars?

Yes. All prices on Zekza are displayed in U.S. Dollars (USD).

Why was my payment declined?

Payments may be declined due to incorrect billing information, insufficient funds, or your bank's security measures. Please verify your information or contact your financial institution if needed.

Returns, Exchanges & Refunds

What is your return policy?

Eligible items may be returned within 30 days of delivery if they are unused, in their original condition, and include all original packaging and tags. Returns are free — see our Refund & Return Policy.

Do you offer exchanges?

Yes. Qualifying items may be exchanged within 30 days of delivery when returned in unused condition with their original packaging and accessories.

How do I start a return?

Please email support@zekza.com with your order number and reason for the return, and our team will guide you through the process.

Is there a restocking fee?

No. Zekza offers free 30-day returns, so there is no restocking fee on eligible returns.

Order Issues

My package says delivered, but I haven't received it.

Please check around your property, with neighbors, and with the shipping carrier. If your package is still missing after 24–48 hours, contact the carrier and then email support@zekza.com for assistance.

My order is delayed. What should I do?

Carrier delays can occur due to weather or increased shipping volume. Continue monitoring your tracking information for the latest updates, and reach out to support@zekza.com if you need help.

I received the wrong item or something is missing.

Email support@zekza.com with your order number and photos of the issue, and we'll work quickly to resolve it.

Product Information

Will the product look exactly like the photos?

We strive to represent our products as accurately as possible. Slight color variations may occur due to lighting or differences in screen settings.

Why does my item look slightly different than expected?

Minor manufacturing variations can occur between production batches and are considered normal.

Contact Us

Customer Support Hours: 8:00 AM – 5:00 PM EST (Monday – Sunday)

Our customer support team aims to respond to emails and phone inquiries within 12 business hours during regular business days.

Related policies: Refund & Return Policy | Shipping Policy | Billing Terms | Privacy Policy | Terms of Service | Contact Us